Data Deletion Instructions

Last updated: 6 November 2026

This page explains how to stop the Mediaposte Martech sales communication platform (the "Platform") from accessing your data, and how to have that data deleted. The Platform Privacy Policy explains how we process it.

Who you are	What to do	Section
You logged in to the Platform with Facebook	Remove the app in Facebook, then request deletion	1
Administrator of a business customer	Disconnect WhatsApp and email, request full deletion	2
Platform user (agent, manager)	Ask your administrator or email us	3
You messaged or emailed a business that uses the Platform	Contact that business, or email us and we forward it	4

1. Facebook Login users

In Facebook, go to Settings & privacy > Settings > Apps and websites.
Find "Mediapost Martech" and select Remove. Our access to your Facebook login data stops immediately.
To have the data we already stored deleted, email dpo@mediaposte-martech.com with the subject "Facebook data deletion" and the email address of your Facebook account.
In the WhatsApp Business app, go to Settings > Account > Business Platform and disconnect the number. Or, in Meta Business Suite, go to Settings > Integrations > Connected apps, select "Mediapost Martech" and remove it.
Optionally, remove the number in the Platform under Settings > Channels. The Platform then schedules its stored messages for deletion.

2. Business customers

Your workspace administrator can remove the Platform's access to each source at any time. Access stops immediately, and we delete stored data on the timeline in section 6.

Disconnect a WhatsApp number

Disconnect email

In Google Workspace, open the Google Admin console, go to Security > Access and data control > API controls > Domain-wide delegation, and delete the Platform's client ID.
In Microsoft 365, open Microsoft Entra ID, go to Enterprise applications, select the Platform's application, and delete it or revoke admin consent.
Your name and the email address or phone number the data is linked to
The workspace or business name, if you know it
What you want deleted: everything, or specific conversations or accounts

Delete all your company's data

Email dpo@mediaposte-martech.com with the subject "Platform data deletion" and the name of your workspace. We confirm the request with the workspace's registered administrator before we delete anything.

3. Platform users

Ask your company's workspace administrator to remove your account, or email dpo@mediaposte-martech.com with the subject "Platform account deletion" from the email address linked to your account.

4. People who messaged or emailed a business that uses the Platform

The business you talked to controls your conversation data. Contact it directly and ask it to delete your data. You can also email dpo@mediaposte-martech.com; we forward your request to that business within 5 working days and carry out the deletion it instructs.

5. What to include in your request

We may ask for more information only to confirm that the request comes from you.

6. What happens after a request

Step	Timing
We confirm receipt by email	Within 2 working days
Data is deleted from the live Platform	Within 30 days of a verified request
Data is removed from backups	Within a further 30 days, as backups rotate
We confirm completion by email	When deletion is done

7. What we keep

We keep only what the law requires: invoices and billing records under Romanian accounting and tax law, and a minimal record that the deletion request was handled. Messages already delivered through Meta, Google or Microsoft are also subject to those providers' own policies.

Contact

Catalin Raescu, Data Protection Officer, dpo@mediaposte-martech.com

Mediaposte Martech SRL, Siriului Street No. 42-46, 3rd floor, 014354 Bucharest, Sector 1, Romania